Global Technology Systems, Inc. (GTS) together with RGIS, LLC introduced an industry-first Battery Test and Replace service.
GTS and RGIS developed new technology and a new field service program that accurately and quickly determines the condition of each battery used in mobile devices in the workplace, and as necessary, physically removes and replaces the bad ones—not too soon, and not too late.
Millions of mobile professionals, who rely on mobile devices to complete critical job-related tasks, are plagued by unreliable batteries. The devices are only as good as the batteries that power them. Unhealthy batteries are a leading cause of device instability, high service costs, unplanned work stoppages and unnecessary battery expenditures.
The new Battery Test & Replace service is proven to ensure optimal worker productivity, and drastically reduces mobile device service costs. The Battery Test & Replace service provides a new business process that addresses previously uncontrolled battery assets. The service is easy to implement and does not disrupt operations.
GTS and RGIS recently completed the Battery Test and Replace service for a large national retailer to help them prepare for the holiday season. RGIS deployed over 500 independent auditors to almost 2,000 locations across the U.S. to test batteries in several of their mobile devices. GTS and RGIS tested more than 130,000 batteries in less than a month, collected and reported 800,000 fields of data and found that over 50% were no longer healthy enough to adequately power a device. Even though the retailer consistently invested in new batteries it was practically impossible to remove old batteries from operations. As a result, some of these batteries were over five years old.
The retailer experienced an immediate R.O.I. from dramatically-increased productivity, immediate reduction in help-desk call volumes, device service tickets and unnecessary repair costs.