In last month’s column, A New Year Morale Check-Up (linked below) we left you with the following questions to help evaluate your level of morale.
“How is your morale doing? What are the factors that contribute to your morale level? If your morale is low, what is in your power to change or mitigate the things that bring it down? So… How are YOU doing, really?”
Hopefully your morale is doing just fine; you love your job and cannot wait to get to work each day, you enjoy all your coworkers and the citizens you serve, and you’d gladly and unquestioningly follow your bosses through hellfire and back, and morale has never been an issue for you or your department. Realistically, though…. Yeah.
This month, we go deeper into the task doing a “personal morale check-up” and the steps of beginning to mitigate those factors that work to lower it. Using answers to the questions, “What are the factors that contribute to your morale level?” and “If your morale is low, what is in your power to change or mitigate the things that bring it down?” from last month, we can begin to take control of managing and improving our own morale. The first step in doing so requires we take a hard, honest look at our own answers and then begin a process of triage to determine what we can and cannot fix, and how we’re going to go about it. We’ve found that low morale among cops is often a self-perpetuating cycle: The officers or supervisors experiencing it want and wait for something – anything – to change to make things better and, when nothing ever does, their morale dips even lower. Their problem is one of unrealistic expectations; there simply are some problems that are not going to be fixed no matter how much wishful thinking is applied or bitching done. Accepting this with a sense of humor, and learning to work around it, is one of the keys to improving your personal morale.
That’s where the idea of triaging the factors that lead to low morale comes into play. Triage, as most of you probably know, is at its root a process in medicine wherein the priority and type of patients' treatments is determined based on the severity of their condition. The most basic triage originated under French doctors during the First World War as they needed to decide what battlefield injuries to treat first, if at all, and came up with the following criteria for organizing trauma patients:
Those who are likely to live, regardless of what care they receive;
Those who are likely to die, regardless of what care they receive;
Those for whom immediate care might make a positive difference in outcome.
Following the lead of trauma physicians since, we’ve borrowed the triage concept for determine how, if at all, to address the issues that are causing us to have low morale. In order to do this, however, we’ll use our own system of triage for morale issues and apply it to those commonly encountered by cops.
Triage Level 1 – Stable, manageable, and tolerable
Most issues that affect morale are, if we’re really honest about them, rather minor annoyances. Others are more significant than a mere annoyance, but can be tolerated if we choose tolerance, or mitigated through simple means. Perhaps you have a supervisor who chooses to micromanage you, an experienced, competent, and proven officer. That’s one of those things that certainly annoys, and may impact your morale. Is it a fatal flaw on the supervisor’s part? An issue worth going into a form of professional depression about? An insurmountable problem? Probably not.
The micromanaging boss is a common complaint of cops (and workers in all fields) but one that we often allow to dictate our happiness and ultimate job satisfaction despite their often fleeting or limited impact. To be fair, the problem employee who requires a disproportionate amount of oversight is a common – and often quite legitimate - complaint of supervisors at all levels, too. But bosses (and problem employees) come and go, later you may find yourself under a dream boss (or supervising a dream team), or you may just come to find a tolerable balance between your different styles and expectations. The point is, what are those minor issues we allow to attack our morale, and is it possible to simply tolerate them without giving them disproportionate power over our lives and happiness?